Terms & Conditions

Acknowledgements 

By purchasing a ticket to The Pink Flamingo Spiegeland online, over the phone, through our Box Office, or through an authorised sales channel, you acknowledge and agree to comply with these Terms and Conditions.

The Venue’s conditions of entry are incorporated into these Terms and Conditions and apply to your ticket. The Venue’s conditions of entry are available online and within your confirmation email.

1. Ticket Purchases

a) Tickets are only valid if purchased through The Pink Flamingo Spiegelclub directly or through an authorised agent.

b) Ticket sales may be limited to a certain number of tickets per transaction to avoid scalping. The Pink Flamingo Spiegeland may cancel or refuse to accept orders that it believes are placed in excess of purchase limits.

c) Tickets purchased are strictly non-refundable and non-exchangeable, except as provided for in the LPA Code or as required by law (including the Australian Consumer Law).

d) Bookings are subject to availability and all sales are final.

e)  Tickets must not be re-sold or offered for resale at a premium or packaged, or otherwise offered for advertising, promotional or other commercial purposes (including competitions) without The Pink Flamingo Spiegeland’s prior written consent. If a ticket is sold or used in contravention of this condition, the ticket may be seized or cancelled without refund or exchange and the bearer of the ticket may be denied admission.

2. Pricing and Payment 

a) All prices quoted are in Australian dollars and include GST.

b) Prices are subject to change without notice.

c) You warrant that you have the authority to make payment for your ticket and that you own/hold or have the express permission of the owner/holder of the credit card or other payment facility used to purchase the ticket.

3. Conditions of Entry 

a) Management reserves the right to deny admission to any person who appears to be unduly intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the experience of other guests.

b) Where proof of age is required, accepted ID forms include a valid passport, valid driver’s licence or state-specific proof of age card.

c) All patrons entering the venue must adhere to the dress code.

d) Bags and possessions may be inspected prior to admission and may be stored if they contain prohibited items such as alcohol, etc.

e) Filming and photography of both the venue and the shows may take place during your visit to the Pink Flamingo, please advise a Pink Flamingo staff member if you do not wish to be filmed.

f) The use of professional photographic and recording devices is not permitted, unless otherwise expressly permitted by the Management.

g) You may be refused entry or required to leave the Venue if you do not comply with the Management instructions.

4. Refunds, Cancellations and Changes 

a) The Pink Flamingo Spiegeland will only offer a refund or exchange of tickets if an event is cancelled, rescheduled, or significantly relocated (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). The Pink Flamingo Spiegeland does not offer refunds or exchanges as a result of a change in your personal circumstances.

b) The Pink Flamingo Spiegeland encourages all ticket buyers to purchase Event Exchange Insurance (E.E.I) for protection in the event that they are unable to attend a planned performance. Full terms of Event Exchange Insurance (E.E.I) is set out below.

c) The Pink Flamingo Spiegeland may add, withdraw, or substitute artists, acts, or vary advertised programs, seating arrangements or audience capacity without notice. Tickets will not be exchanged or refunded as a result of these changes, except as provided for in the LPA Code or as required by law (including the Australian Consumer Law).

d) To the extent permitted by law, the Pink Flamingo Spiegeland will not reimburse you for auxiliary expenses (such as cost of travel, car parking, child-care, and accommodation) or other consequential loss suffered by you in connection with your attendance or non-attendance at an event.

5. Event Exchange Insurance 

a) Event Exchange Insurance must be purchased at the time of original booking and can not be added at a later date.

b) Event Exchange Insurance can only be used once per booking.

c) Event Exchange Insurance is required for each ticket within a single booking.

d) Event Exchange Insurance is valid up to 24 hours before the show start time.

e) Event Exchange Insurance expires at the earlier of;

• Claim of insurance, or
• 24 hours before show start time.

Making a Claim

f) All claims for Event Exchange Insurance must be made more than 24 hours before show start time by emailing bneinfo@pfau.com.au.

g) During box office opening hours, claims can also be made by calling 1800 289 669.

6. Dress Code – Look & Feel Fabulous

a) We encourage guests to dress to impress. For the comfort of all patrons, a minimum dress standard of smart casual attire and footwear is required at all times, irrespective of fashion trends. Patrons and guests are permitted entry to the venue where their overall appearance is deemed suitable for entry, and does not:

• Bear offensive slogans or pictures
• Present a security risk
• Appear dirty, soiled, or untidy
• Present a health and safety hazard (including open-toe shoes)

Management reserves the right to refuse entry to any person at its discretion.

7. Merchandise 

a) Merchandise sales are final. Items will not be refunded or exchanged, unless required by law (including the Australian Consumer Law).

8. Promotions and Competitions 

a) On occasion, Pink Flamingo Spiegeland runs competitions with event ticket prizes. Pink Flamingo will never ask for your payment details via social media and we encourage you to authenticate your win by contacting our box office directly on 1800 289 669.

b) Where additional elements may be included in your prize package, such as accommodation, merchandise or travel arrangements, such additional elements are subject to the individual competition terms and may be subject to additional terms and conditions of the provider of such additional elements (for example, an airline for travel arrangements).

c)  Where accommodation and/or travel arrangements are included in your prize The Pink Flamingo recommends that you purchase comprehensive travel insurance.

9. Voluntary Assumption of Risk 

a) You enter the Venue at your own risk.

b)  You understand that attendance at any event and/or the Venue may carry with it certain dangers, including the risk of injury and damage to you or your property.

c)  By attending the event and/or the Venue, you accept the risk of damage and loss (including property damage, personal injury, economic and consequential loss) howsoever arising (including by negligence) at the Venue. This includes damage or loss caused by the acts or omissions of other ticketholders, visitors, guests.

10. Limitation of Liability 

a)  To the extent permitted by law (including the Australian Consumer Law), The Pink Flamingo Spiegeland is not liable to you for any loss, damage, injury, delays, additional expenses, or inconvenience arising because of your attendance or non-attendance at the Venue and/or the event. Where liability cannot be excluded or modified by law, including pursuant to the Australian Consumer Law, the liability of The Pink Flamingo Spiegeland is limited to the minimum permitted by law.

11. General

a)  These Terms and Conditions may be varied at any time.

b)  If any part of the Terms and Conditions is held to be invalid, illegal, or unenforceable, it will be disregarded to the extent of its invalidity and the remainder of these Terms and Conditions will remain in full force and effect.

c) The Pink Flamingo Spiegeland reserves the right to change, remove, add or extend any of its products or offerings without notice. The Pink Flamingo Spiegeland will honour all paid-for bookings but reserves the right not to pass on any discounted offers that may one day be applied to its offering. Should the customer wish to cancel or change their bookings all new prices may be applied to that booking by The Pink Flamingo.

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Privacy Policy

Project 303 TPF Pty Ltd T/A Pink Flamingo Spiegeland values and respects the privacy of the people we deal with. Project 303 TPF Pty Ltd T/A Pink Flamingo Spiegeland is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.

This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.

What is personal information?

“Personal Information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.

What personal information do we collect?

The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.

The personal information we collect about you may include your:

• Name;
• Mailing or street address;
• Date of birth;
• Email address;
• Phone number ;
• Social media information;

Under certain circumstances, Project 303 TPF Pty Ltd T/A Pink Flamingo Spiegeland may need to collect other sensitive information about you. If you do not consent to us collecting this information, please just let us know.

You do not have to provide us with your personal information but refusal may limit the services we are able to offer.

How do we collect your personal information?
We collect your personal information directly from you when you:

• Interact with us over the phone;
• Interact with us in person;
• Interact with us online in any capacity, including on social media;
• Participate in surveys or questionnaires;
• Attend Pink Flamingo Spiegeland event;
• Subscribe to our mailing list;
• Apply for a position with us as an employee, contractor or volunteer;
• Any other direct communication;

Collecting personal information from third parties

We may also collect your personal information from third parties or through publicly available sources, for example from authorised ticket providers. We collect your personal information from these third parties so that we can offer services or fulfil orders.

How do we use your personal information?

We use personal information for many purposes in connection with our functions and activities, including the following purposes:

• Providing you with information or services that you request from us;
• Delivering to you a more personalised experience and service offering;
• Improving the quality of the services we offer;
• Internal administrative purposes;
• Marketing and research purposes;

Disclosure of personal information to third parties

We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:

• Our marketing providers;
• Our professional services advisors;

Transfer of personal information overseas

Some of the third-party service providers we disclose personal information to may be based in or have servers located outside of Australia, including in the UK and America.

Where we disclose your personal information to third parties overseas, we will take all reasonable steps to ensure that data security and appropriate privacy practices are maintained. We will only disclose to overseas third parties if:
a) You have given us your consent to disclose personal information to that third party; or
b) we reasonably believe that:

• the overseas recipient is subject to a law or binding scheme that is, overall, substantially similar to the APPs; and
• the law or binding scheme can be enforced; or
• the disclosure is required or authorised by an Australian law or court / tribunal order.

How do we protect your personal information?

Project 303 TPF Pty Ltd T/A Pink Flamingo Spiegeland will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:

a) having a robust physical security of our premises and databases/records;
b) taking measures to restrict access to only personnel who need that personal information to effectively provide services to you;
c) having technological measures in place (for example, anti-virus software, fire walls);

Online activity

Cookies

Project 303 TPF Pty Ltd T/A Pink Flamingo Spiegeland website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website(s) before, so we can distinguish you from other users of the website. This improves your experience The Pink Flamingo website(s).

We do not use cookies to identify you, just to improve your experience on our website(s). If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.

Website analytics

Our website uses varied analytic services to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.]

Direct marketing

We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS and email or through social media, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.

You may opt-out of receiving marketing communications from us at any time by following the instructions to “unsubscribe” set out in the relevant communication or by contacting us using the details set out in the ‘How to Contact Us’ section below.

In addition, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioural advertising, website personalisation, and to provide targeted or retargeted advertising content to you (including through third party websites).

Retention of personal information

We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.

How to access and correct your personal information

Project 303 TPF Pty Ltd T/A Pink Flamingo Spiegeland will endeavour to keep your personal information accurate, complete and up to date.

If you wish to make a request to access and/or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 5 business days. We will deal with such a request by emailing bneinfo@pfau.com.au.

Links to third party sites

Project 303 TPF Pty Ltd T/A Pink Flamingo Spiegeland website(s) may contain links to websites operated by third parties. If you access a third-party website through our website(s), personal information may be collected by that third-party website. We make no representations or warranties in relation to the privacy practices of any third-party provider or website and we are not responsible for the privacy policies or the content of any third-party provider or website. Third-party providers/websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.

How to Contact Us

If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:
Email: bneinfo@pfau.com.au
Contact number: 1800 289 669
Post: Project 303 TPF Pty Ltd T/A Pink Flamingo Spiegeland – Privacy Officer, 1 Bincote Street,  Hamilton, QLD, 4007, Australia.